Frequently Asked Questions

After you pay, you can check your order logistics information through the order tracking page. We ensure that the products you purchased will be delivered to your address as soon as possible.

我们的发货时间是24小时不间断，只要您需要，我们总能以最快的时间把产品送到您手中！

We currently ship worldwide! Delivery time and shipping charges are calculated at

You can fnd the latest status of your order by logging into your store account or locating your order confrmation email. Please note that we make Nikoubaibao products according to orders every day. We will post the latest processing times on the top bar ofour website and on our product pages. Alternatively, you can fnd the estimated delivery date in the order confrmation email. If you cannot fnd the updated status ofyour order, please contact us for assistance.

Oh no.let us help! Please send us photos of the damaged item/box to [email protected] and we will work to either replace the item or the whole package on a case by case basis.

If you’re missing part of your order, it’s possible it could have been sent in more than one parcel. lf this is the case, you will have received one dispatch email per package. This is likely to be the case if your order is quite large. Please also check the invoice inside your package. This will detail which items should be in that package If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.

When a order is placed we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes we are unable to offer cancellations to your order, Please be sure ofyour purchase before placing your order.